Support
 

Timely and Qualified Pre-sales and After-sales Support

YUMIND has a dedicated support team that provides timely email, phone support, 24 hours online.
 

At YUMIND, we are always here to help.

Please find answers to frequently asked questions about YUMIND collaboration services. If you have a question not answered here, please contact us.
 

Q: How to order in bulk? 

Step 1: Inform us the model and quantity you need and payment method.

Step 2: Make a PI for you to confirm the order details.

Step 3: Arrange the payment after we confirm your order.

Step 4: Delivery your goods within the stipulated time.
 

Q: Are your products safe and quality assured?

Yes, our products are certified by CE, FCC, RoHS, IEC62133, MSDS, ISO 9001:2015 etc.
 

Q: How long is the warranty period?

Our products come with 12 months warranty and life-time service support.
 

Q: Can you provide OEM/ODM service?

Yes, OEM/ODM order is accepted, you could customize logo(do silk-screen logo, engrave laser logo, label sticker), change machine color, package and manual etc.
 

Q: What’s your MOQ ?

Commercial beauty machine MOQ: 1pc 
Portable small home use beauty devices MOQ: 10pcs

OEM MOQ: 500-1000pcs
If customize color package box, need meet MOQ: 1000pcs

Q: Package Information?
We use 5-7 layers hard carton, Flight case, polywood case, aluminium alloy case strong and safety packing.

 

Q: What’s your shipping time？

Sample orders: About 2-5 days.

Neutral Bulk orders:  About 7 days.

OEM Customized Large Bulk orders:  About 10-30 days
 

Q: What payment terms do you support?

Alibaba Trade Assurance, T/T(bank transfer), PayPal, Western Union, Wechat, Alipay etc.

 

Q: What is your shipping methods?

By express: DHL, UPS, FedEx, TNT, Aramex, by air freight, sea freight and by train.
 

Q: How about the return and exchange policy?

Our products come with 1 year manufacturer warranty and life-time service support. You can return or exchange your items in any of the following circumstances:  

1. Faulty items (Please stop using the faulty product immediately)
2. Damaged items or wrong models / numbers

Warranty Policy

All of our products come with a 12 months warranty.

When returning items under warranty (after the initial 30 days), you are responsible for the cost of safe return to us and to ensure we receive the item in reasonable condition. Once we receive your goods, we will carry out any necessary testing and checks and will replace the part for you. In the event that the part has been discontinued or no longer available, we will offer a suitable replacement or refund.

Our warranty does not cover damage to the part caused by fitting or removal of the part. If a part is returned to us with damage, this will unfortunately not be covered under warranty.

During the warranty period, if any problem, we will make every effort to provide you with satisfactory services. To ensure you receive your full product warranty benefits, please read the following parts carefully:

We certify as below:

Warranty Period:
The warranty period of batteries are 1 year from the date of delivery on the bill of the lading.

Warranty Range: 
All products are sold by YUMIND:
A) Supply various consumable materials;
B) Periodically carry out inspection by email or telephone calls and provide advice and maintenance;
C) Defective parts can be returned to the factory to be repaired or be replaced;
D) Lifetime maintenance will be provided after the 1 year warranty period expires.

Warranty range doesn’t include the following:
1) The cost of the wearing parts is not covered in the warranty;
2) Do not repair failures caused by physical damage, improper operation, unauthorized changes to the product, and attempt to repair or other natural or manmade disasters.
 

For more information, please contact Email: sylvie@yumind.com or WhatsAPP: +86 18823199818

Thanks for your business!